This Online Banking Services Agreement ("Agreement") is a contract between you and Canvas Credit Union ("Canvas") which establishes terms for online banking services ("Online Banking").
In addition to this Agreement, the use of all Online Banking provided by Canvas is governed by your Member Service Agreement, Electronic Fund Transfer Disclosures, and any other agreement between you and Canvas. All of these agreements, as amended from time to time, are incorporated into this Agreement by reference.
In this Agreement, the following terms have the following meanings:
a.) "You" and "your" means the Canvas member who enrolls in or uses Online Banking.
b.) "We," "us," and "our" mean Canvas Credit Union ("Canvas").
c.) "Online Banking " means any or all of the following services you use to access or manage your Canvas account(s): mobile banking, online banking, or other web-based applications. These services may be referred to in this Agreement by their individual names, or collectively as Online Banking. These services may be provided by Canvas via third party providers.
d.) "Access ID" or "User ID" is the identification you use to access Online Banking.
e.) "PIN" or "password" is the personal identification code selected by you and used to access Online Banking.
f.) "Accounts" mean the accounts on which you are the owner or co-owner at Canvas, and for which you use Online Banking.
g.) "Device" means a supportable mobile device including a cellular phone or other mobile device that is web-enabled and allows secure SSL traffic which is also capable of receiving text messages. Your wireless carrier may assess you fees for data or text messaging services. Please consult your wireless plan or provider for details.
h.) "Remote Deposit Capture Service" means the use of software and/or hardware provided by Canvas to capture images of eligible items and deposit them to eligible accounts.
i.) "Business days" are Monday through Friday, excluding Federal bank holidays.
Your use of Online Banking constitutes your acceptance of this Agreement. This Agreement is subject to change from time to time. From time to time, we may amend these terms and modify or cancel Online Banking we offer without notice, except as may be required by law. If you do not consent to a modification of this Agreement or the Service, you may terminate and discontinue your use of Online Banking at any time by notifying us. Your continued use of the Service will indicate your acceptance of the revised Agreement.
To use Online Banking, you must be a member at Canvas or a joint owner of an account at Canvas, acquire the computer hardware and software required to access Online Banking for which you are enrolled and/or qualify, access to Internet service, and an e-mail address. We reserve the right to refuse Online Banking to any member who does not meet the criteria established by us and/or any third party used for Online Banking. Online Banking can be used to access only the accounts that you have designated for access. You can add or delete your accounts from this Agreement by contacting Canvas. Access to your accounts through Online Banking will be based upon the identification of users and authority levels specified by you in the information you provide us. We undertake no obligation to monitor transactions through Online Banking to determine that they are made on behalf of the accountholder, except as required by law.
You represent and agree to the following by using Online Banking:
a.) Account Ownership/Accurate Information. You represent that you are the legal owner of the accounts and other financial information which may be accessed via Online Banking. You represent and agree that all information you provide to us in connection with Online Banking is accurate, current, and complete, and that you have the right to provide such information to us for the purpose of using Online Banking. You agree not to misrepresent your identity or your account information. You agree to keep your account information up to date and accurate. You represent that you are an authorized user of the Device you will use to access Online Banking.
b.) User Security. You agree to take every reasonable precaution to ensure the safety, security, and integrity of your account and transactions when using Online Banking. You agree not to leave your Device unattended while logged into Online Banking and to log off immediately at the completion of each access by you. You agree not to provide your username, password or other access information to any unauthorized person. If you permit other persons to use your Device, login information, or other means to access Online Banking, you are responsible for any transactions they authorize and we will not be liable for any damages resulting to you. You agree not to use any personally identifiable information when creating shortcuts to your Account. We make no representation that any content or use of Online Banking is available for use in locations outside of the United States.
c.) User Conduct. You agree not to use Online Banking or the content or information delivered through Online Banking in any way that would: (a) infringe any third-party copyright, patent, trademark, trade secret or other proprietary rights or rights of privacy, including any rights in the Software; (b) be fraudulent or involve the sale of counterfeit or stolen items, including, but not limited to, use of Online Banking to impersonate another person or entity; (c) violate any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising); (d) be false, misleading or inaccurate; (e) create liability for us or our affiliates or service providers, or cause us to lose (in whole or in part) the services of any of our service providers; (f) be defamatory, trade libelous, unlawfully threatening or unlawfully harassing; (g) potentially be perceived as illegal, offensive or objectionable; (h) interfere with or disrupt computer networks connected to Online Banking; (i) interfere with or disrupt the use of Online Banking by any other user; or (j) use Online Banking in such a manner as to gain unauthorized entry or access to the computer systems of others.
a.) The availability, timeliness and proper functioning of Online Banking depends on many factors, including your Wireless Device location, wireless network availability and signal strength, and the proper functioning and configuration of hardware, software and your Wireless Device. Neither we nor any of our service providers warrant that Online Banking will meet your requirements, operate without interruption or be error-free, and neither we nor our service providers shall be liable for any loss or damage caused by any unavailability or improper functioning of Online Banking, or for any actions taken in reliance thereon, for any reason, including service interruptions, inaccuracies, delays, loss of date or loss of personalized settings. In order to properly use Online Banking, you should review and follow instructional aids provided on our website. You agree to accept responsibility for learning how to use Online Banking and agree that you will contact us directly if you have any problems with Online Banking . We may modify Online Banking from time to time at our sole discretion. In the event of any modifications, you are responsible for making sure you understand how to use Online Banking as modified. You also accept responsibility for making sure that you know how to properly use your Device and we will not be liable to you for any losses caused by your failure to properly use Online Banking or your Device.
b.) You agree that, when you use Online Banking, you remain subject to the terms and conditions of your existing agreements with any unaffiliated service providers, including, but not limited to, your mobile service provider, and that this Agreement does not amend or supersede any of those agreements. You understand that those agreements may provide for fees, limitations, and restrictions which might impact your use of Online Banking (such as data usage or text messaging charges imposed on you by your mobile service provider for your use of or interaction with Online Banking), and you agree to be solely responsible for all such fees, limitations, and restrictions. You agree that only your mobile service provider is responsible for its products and services. Accordingly, you agree to resolve any problems with your provider directly without involving us. Neither we nor any of our service providers assume responsibility for the operation, security, functionality or availability of any related network, Wireless Device or mobile network which you utilize to access Online Banking.
c.) Online Banking is provided "As Is" without warranty of any kind, express or implied including, but not limited to warranties of performance or merchantability or fitness for a particular purpose or non-infringement or any other warranty as to performance, accuracy, or completeness.
d.) Any deposit account, loan, or other banking product accessed through Online Banking is also subject to the agreements and disclosures provided at the time of your account opening, and any other agreements you have with us.
For security purposes, you are required to change your password upon your initial login to Online Banking, and you may be required to establish and change PIN(s) and Password(s) for the other services in which you enroll. You accept responsibility for the confidentiality and security of your PIN(s) and Password(s). Upon a number of unsuccessful attempts to use your Password to access Online Banking, your access will be revoked. To re-establish access, you must contact us to have your password reset. We may establish rules regarding the required length and/or complexity of PIN(s) and/or Password(s) used to access Online Banking.
If you have a compatible Device, Touch or Face ID and Fingerprint Sign-In Authentication are optional authentication methods offered by Canvas to sign into Online Banking. Fingerprints and facial information is stored on your Device only. Canvas never sees your fingerprint or facial information and does not store this fingerprint or facial information. You understand that by enabling Touch or Face ID or Fingerprint Sign-In, anyone who has fingerprint or facial information stored on your Device will have access to your personal and payment account information on Online Banking. Canvas reserves the right to suspend or disable this feature at any time. Touch and Face ID and Fingerprint Sign-In can only be associated with one User ID at a time on a Device. If you believe someone has gained unauthorized access to your account or your password has been stolen, you agree to contact Canvas as soon as possible.
You understand the importance of your role in preventing misuse of your accounts through Online Banking and you agree to promptly examine your account statements as soon as you receive them and notify us immediately if you believe another person has attempted to access your account through without your permission. You agree to protect the confidentiality of your account and account number, and your personal identifying information, including your Access ID(s), Password(s), and/or PIN(s).
Unless specifically disclosed, there are no fees for accessing your account(s) through Online Banking. Other fees may apply to particular services as described in applicable documents. These fees are outlined in the Fee Schedule that you received when you opened your accounts; you can view the most recent version of the Fee Schedule on Canvas' website. You are responsible for any telephone, Internet, mobile, or text service fees you incur in connection with your use of Online Banking.
Transfers initiated through Online Banking before 6:00 p.m. (MST) on a business day (defined as Monday through Friday, holidays not included) are posted to your account the same day in most instances. Transfers completed after 6:00 p.m. (MST) on a business day, Saturday, Sunday or banking holiday, may be posted on the next business day.
a.) You may use Online Banking to transfer funds between your eligible Canvas accounts ("Internal Transfer").
b.) You may use Online Banking to transfer to or from an account at another financial institution.
c.) You may use Online Banking to transfer to individuals.
You must have sufficient funds available in the selected account at the time the transfer request is received, including any available overdraft protection. We may process transfers that exceed your available balance at our sole discretion. If we process the transfer and your overdraft protection is provided via an Overdraft Line of Credit, you agree to cover any overdraft amount and any applicable fees.
Electronic fund transfers initiated through Online Banking which would result in an overdraft of your account can be canceled or refused at our sole discretion.
We may limit the type, frequency, and amount of transfers for security purposes and may change or impose the limits without notice, at our option.
You agree to confirm the completion of each transfer in your account balance and transaction history before withdrawing transferred funds.
You may terminate your Online Banking at any time by notifying us by mail, phone, or electronically. Your access to Online Banking will be suspended after our receipt of your instructions to cancel the service.
Only checks may be deposited through the Remote Deposit Capture Service. By depositing an item through the Service, you agree and warrant:
a.) The item is payable to the person or persons who own the account into which it is being deposited;
b.) The item has been properly endorsed (e.g. "John Smith for Mobile Deposit Only at Canvas CU");
c.) The item is not drawn on a financial institution located outside of the United States;
d.) The item is payable in United States currency;
e.) The item is not dated in the future or more than six (6) months prior to the date of deposit;
f.) The item has not previously been presented for payment at Canvas or to any other party;
g.) The item does not contain any alterations of which you know;
h.) You do not know or believe the item to be fraudulent or unauthorized.
We may review or verify any item deposited through Online Banking, and we may reject an item for deposit for any reason without liability. If we reject an item through the remote deposit capture service, we may accept it through another channel (e.g. at a Canvas branch).
We may determine, at our sole discretion, whether an image of an item submitted through the Service is of sufficient quality for acceptance and presentment.
You agree that the provisions of your Member Service Agreement regarding your responsibilities to notify us of errors apply to items deposited through the Remote Deposit Capture Service. You agree that the deposit of an item through the Remote Deposit Capture Service is not an "Electronic Funds Transfer" under the federal Consumer Financial Protection Bureau's Regulation E.
Subject to the other provisions of this Agreement, funds deposited through the Remote Deposit Capture Service will be available on the second (2nd) business day after the day of your deposit. If your account has been open and in good standing for more than 31 days, the first $500 from such deposits may be made available immediately. If you make a deposit before 5:30 p.m. Mountain Time on a business day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit after 5:30 p.m. Mountain Time or on a day we are not open, we will consider that the deposit was made on the next business day we are open. We may make some or all of the funds deposited through the Remote Deposit Capture Service sooner than the times described in this Paragraph, at our sole discretion. You agree that items deposited through the Remote Deposit Capture Service are not subject to the funds availability of the Federal Reserve Board Regulation CC, and that we may the delay availability of funds deposited through the Remote Deposit Capture Service if we determine that the item is not eligible as described in this Agreement or that the item is over any deposit limit we may establish, or if we believe for any reason that the item may not be paid.
After you use the Remote Deposit Capture Service to deposit an item, you agree not to deposit the same item anywhere else or through any other channel. You agree to retain the item for fourteen (14) days, or longer if we request it, and then destroy the item or otherwise make it incapable of further deposit or presentment. You agree to be liable for the failure to destroy items as described in this Agreement, or if an item is deposited through the Service and the same item is later presented or deposited again.
We may establish limits on the total number of checks or total amount of checks deposited through the Remote Deposit Capture Services. We may establish or change such limits at any time with or without notice to you.
When using the Remote Deposit Capture Services, you may experience technical or other difficulties. We cannot assume responsibility for any technical or other difficulties or any resulting damages that you may incur. We reserve the right to change, suspend or discontinue the Remote Deposit Capture Service, in whole or in part, or your use of the Remote Deposit Capture Service, in whole or in part, immediately and at any time without prior notice to you. You agree not to hold us liable for interruptions in the availability or functionality of the service, which may occur without notice to you for technical or other reasons.
Remote Deposit Capture is not available on the day your account is opened. It becomes available the day after account origination.
You will not be charged a monthly fee for the Bill Pay Service. Fees for other transactions or optional services (e.g., insufficient funds or Stop Payment requests) may apply as specified in our Fee Schedule. You are responsible for any telephone or internet access fees that are assessed by your utility or internet service provider.
A "Payee" is a vendor, person, or entity to whom you wish a payment to be directed. You may add a new Payee by selecting the "Payee" tab and entering the Payee's information. A Payee may be any vendor, person, or entity within the United States, but we reserve the right to refuse to add a Payee for any reason. We are not responsible for any payments that cannot be made due to incomplete, inaccurate, or outdated Payee information.
You may schedule single payments or recurring payments to Payees you have added to the Bill Pay Service:
a.) Single Payments. A single payment will be processed on the business day (generally Monday through Friday, except holidays) that you designate as the payment's processing date, provided the payment is submitted prior to the daily cutoff time on that date. The daily cutoff time is 2:00PM Mountain Time. A single payment submitted after the cutoff time on the designated process date will be processed on the next business day. If you designate a nonbusiness day (generally weekends and certain holidays) as the payment's processing date, the payment will be processed on the first business day following the designated processing date.
b.) Recurring Payments. When a recurring payment is processed, it is automatically rescheduled by the system. Based upon your selected frequency settings for the payment, a processing date is calculated for the next occurrence of the payment. If your frequency settings for the recurring payment specify the 29th, 30th, or 31st as a particular day of the month for processing and that day does not exist in the month of the calculated processing date, then the last calendar day of that month is used as the calculated processing date. If the calculated processing date is a nonbusiness date (generally weekends and certain holidays), it is adjusted based upon the following rules:
The daily use of the Bill Pay Service is limited to $2500 in transactions per personal account. The daily use of Bill Pay Services for business accounts is limited on an account-by-account basis; to determine the limit for a particular business account, please contact Canvas.
The system will calculate the Estimated Arrival Date of your payment. This is only an estimate, so please allow ample time for your payments to reach your Payees.
A bill payment can be changed or canceled any time prior to the cutoff time on the scheduled processing date.
We may, at our option, pay a scheduled payment which exceeds the balance in your checking account by transferring the amount of the resulting overdraft from your available line of credit or savings account, subject to the terms of your Member Service Agreement and other agreements you have with us.
We are not liable if the Bill Pay Service is unable to complete a payment for any of the following reasons:
a.) Your Account does not contain sufficient funds to complete the payment or transfer, or the transfer would exceed the credit limit of your established line of credit account, if applicable (see the "Availability of Funds" section of this Agreement for more details);
b.) The Bill Payment processing center is not working properly and you know or have been advised by the Service about the malfunction before you execute the transaction;
c.) The Payee mishandles or delays a payment sent by the Service;
d.) You have not provided the Bill Pay Service with the correct names, phone numbers, or account information for those persons or entities to whom you wish to direct payment;
e.) You failed to promptly notify us after you learn that you have not received credit from a Payee for a bill payment; or
f.) Circumstances beyond the Bill Pay Service's control (such as, but not limited to, fire, flood, or interference from an outside force) that prevent the proper execution of the transaction and the Bill Pay Service has taken reasonable precautions to avoid those circumstances.
Business account users can process payroll payments via the Bill Pay Service. We are not liable for ensuring the accuracy of payroll tax deductions or any other payroll-related information.
The provisions about error resolution in the Electronic Funds Transfers Disclosures that were part of your Member Service Agreement apply in full to all payments you schedule through the Bill Pay Service.
Rev. 03/07/22